Privacy Policy Jago33 — Member Personal Data Protection

Jago33 (hereinafter referred to as "we", "the platform", or "Jago33") respects the privacy of every individual who uses our services. This Privacy Policy clearly and transparently describes how we collect, process, store, and protect your personal information ("Personal Data") when you use the Jago33 website, mobile app, or any Jago33 service.

This policy applies to all Jago33 platform users, including website visitors, registered members, and former members still within the data retention period. By registering or using our platform, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

Jago33 acts as the data controller responsible for processing your Personal Data. We comply with all applicable data protection laws and regulations, including Malaysia's Personal Data Protection Act 2010 (PDPA 2010).

We collect various types of information depending on how you interact with the Jago33 platform. The following are the main categories of data collected:

Jago33 uses collected Personal Data solely for legitimate and necessary purposes in delivering our services. We will not process your data for any other purpose without your explicit consent. Primary uses of your data include:

• Account Management: Creating, managing, and maintaining your member account, including processing registration, login, and password resets.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• Identity Verification (KYC): Verifying your identity as required by financial protection and anti-money laundering laws.
• Responsible Gambling: Monitoring betting patterns to identify signs of problem gambling and providing appropriate assistance when needed.
• Customer Support: Processing and responding to inquiries, complaints, and assistance requests submitted by members.
• Platform Security: Detecting and preventing fraud, illegal activity, system abuse, and other security threats.
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — subject to your communication preferences.

Jago33 does not sell, rent, or disclose your Personal Data to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to maintain service continuity:

• Payment Service Providers: Banking institutions, payment processors, and digital wallet providers that help us securely process your transactions.
• Identity Verification Service Providers: Accredited third-party companies authorised to conduct KYC verification and identity document checks.
• Regulatory Body: Licensing authorities and gambling regulatory bodies that require periodic compliance reports.
• Legal Authorities: Police, courts, or government agencies presenting court orders or lawful requests related to criminal activity.

All third parties receiving your Personal Data through jago33 are bound by strict confidentiality agreements and data protection obligations. They are only permitted to process your data for the stated purposes.

Jago33 uses cookies and similar tracking technologies to enhance the user experience, ensure account security, and understand how members interact with our platform. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised data on platform usage to help us identify and resolve technical issues.
• Functional Cookies: Saving your personal preferences such as language settings, display themes, and game preferences so you do not need to reset them each time.

Jago33 continuously invests in the latest security infrastructure to protect your Personal Data from unauthorised access, modification, disclosure, or destruction. Key security measures we employ include:

• End-to-end encryption for all data in transit using the latest TLS 1.3 protocol.
• Passwords are stored using secure hashing algorithms — we never store your password in readable format.
• 24/7 security monitoring by a dedicated cybersecurity team to detect and respond to any threats.
• Regular penetration testing by independent security experts to identify and address potential system vulnerabilities.
• Data segregation across separate network segments to limit risk in the event of any security breach.

While we take every reasonable measure to protect your data, no system can be guaranteed 100% secure. In the event of a data breach that may affect your rights, we will notify you and the relevant authorities within the timeframe required by law.

As a jago33 member, you have certain rights regarding your Personal Data that we fully respect and facilitate. These rights include:

To exercise any of the above rights, contact the jago33 support team via live chat on the platform. We will process your request within a reasonable timeframe and no later than 30 days.

Jago33 retains your Personal Data only for as long as necessary to fulfil the purposes stated in this Policy, or for the period required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account remains active on the Jago33 platform.
• KYC and Transaction Data: Retained for a minimum of 5 years after account closure to comply with anti-money laundering requirements.
• Security Logs: Retained for 12 months for security and fraud investigation purposes.
• Customer Support Communications: Retained for 3 years for service reference and improvement.

After the specified retention period has elapsed, your Personal Data will be securely deleted or anonymised so that it can no longer be personally associated with you.

Jago33 strictly prohibits use of the platform by individuals under 18 years of age. We do not knowingly collect any Personal Data from minors. Should we discover that we have collected Personal Data from an individual under 18, we will promptly delete that information and close the relevant account.

Jago33 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. All amendments will be published on our official website with a clear update date.

For significant amendments that affect how we use your Personal Data, we will endeavour to provide advance notice via email or in-platform notification at least 14 days before the amendment takes effect. Continued use of the jago33 platform after the effective date of any amendment constitutes acceptance of the revised terms.

If you do not agree with any amendments made, you have the right to close your account and withdraw your remaining funds before the amendments take effect.